Skyvera's cloud-native BSS/OSS fuels MTN Sudan's digital transformation

Skyvera's cloud-native BSS/OSS fuels MTN Sudan's digital transformation

MTN Sudan has chosen Skyvera’s cloud-native digital BSS/OSS portfolio for its digital transformation programme.

The upgrade includes deep observability, automated business processes, auto-scaling/auto-healing capabilities, and TM Forum-certified APIs, enabling MTN’s digital operator objectives. The digital transformation project enables MTN Sudan, one of the leading mobile operators in Sudan,  to use out-of-the-box features from Skyvera’s cloud-native portfolio to meet more than 85% of its business requirements, helping it to progress on its Ambition 2025 strategy to fully digitise its operations as more customers come online for the first time across the country.

The project has completely digitised the subscriber onboarding journey, offering subscribers greater flexibility to use SIMs purchased from POS, resellers, and distributors. Additionally, it has digitised the self-service checkout, persistent shopping cart, activation, and account management. The fully converged billing solution includes retail, wholesale, interconnect billing, and charging for postpaid subscribers. These improvements have resulted in a better experience for B2C, B2B, and wholesale customers by using a web-scale platform.

Ahmed Mustafa, CIO of MTN Sudan, said: "During these challenging times, Skyvera's team demonstrated unprecedented dedication and urgency. Utilising their best-in-class technologies, they responded swiftly, outpacing the timelines typically experienced with past vendors, and ensuring the provision of superior connectivity services for the people of Sudan. Their Digital BSS/OSS portfolio has played a critical role in our transformation journey, resulting in enhanced customer experience amidst this crisis. Their speed in project delivery, given the extraordinary circumstances, is a testament to Skyvera's resilience."

With over 12 million active subscribers and more than two million orders processed daily, Skyvera’s cloud-native stack is geared to support MTN Sudan’s multi-dimensional growth plans of 1.4 billion transactions per month.


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