Customer-centric OSS solution being deployed by Russian operator

Customers are the focus of MTS Russia’s latest deployment, with the operator introducing new solutions to improve the quality of customer- and resource-facing services across its network domains. The operator is using Comarch’s NGSA and Service Inventory Management solutions to close the gap between traditional network monitoring and service-oriented, process-driven network management.

The solution is equipped with an efficient event correlation engine which simplifies monitoring complex services, automates finding potential problem root causes and enriches events with advanced information. The embedded BPM (Business Process Management) Engine is designed to manage a telecom operator's processes. The convergent solution will be used to manage both mobile and fixed MTS networks all over Russia.
"The NGSA solution allows complex services implementation while ensuring efficient network and service monitoring. I am confident that these solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience”, said MTS Vice President and Chief Technology Officer, Andrey Ushatsky.
The NGSA (Next Generation Service Assurance) solution augments traditional resource-centric fault management and transforms it towards a customer-centric service assurance solution. Apart from robust network alarm processing with advanced root cause analysis capabilities, the system calculates the impact on customer- and resource-facing services by giving insight into customer perception of network faults. This enhances traditional network monitoring with information about real impact on customer service.

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