China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China. The centre handles the largest number of users (420 million) and the highest traffic volume (100 million calls/month) in China.
MTN has partnered with global consulting firm Accenture and customer experience solutions provider Genesys on an intiative that aims to boost customer care for MTN’s subscriber via cloud-native solutions and advanced AI capabilities.
Digital transformation has been very much a theme of recent financial technology news from Angola, in the shape of initiatives from payment giant Mastercard and the US government, supported by the Angolan government and local businesses.
Given the strength of both streaming services and mobile device usage in the region, it may come as little surprise that a deal in MENA has been announced that means customers will be able to make their payments to one of the region's top three subscription video-on-demand (SVOD) services using their mobile phone numbers.
Amdocs, a provider of software and services to communications and media companies, has been busy lately, with announcements in the past few days of major deals in South Africa, Indonesia and the Philippines.