Telecel denies shuttering after network problems

Telecel denies shuttering after network problems

Zimbabwe operator Telecel announced its network is back to full working operation and rebuffed rumours it was shuttering due to debt, as customers experienced service outages due to expired licenses.

A Telecel spokesperson told NewsDay: “Telecel is very healthy at the moment, and our licence is still operational. There are no issues concerning debt.”

Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) director-general Gift Machengete, backed up the operator stating there was no winding-up order for Telecel.

“What we know is that they have been having technical issues, which is why their network has not been performing well recently. We are monitoring the issue and they are keeping us up to date with their progress in addressing those technical challenges,” said Machengete.

Outages were reported by the operator on February 2, Telecel said in a social media post it has been experiencing intermittent “network challenges” due to expired software licenses which have now been renewed.

The operator worked with its vendor partner Huawei to resolve the issue which had resulted in customers being unable to make voice calls and access data services.   

The company rebuffed rumours that it is shuttering as customers experienced service outages.

“We would like to assure all stakeholders there is no regulatory threat to the operating license”, the company said in a statement.

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